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Customer Service

Customers Who Rave About You and Your Service

According to customer service studies by marketing gurus of the world, here are the following qualities, which must be present in your life and your business in order to develop raving fan customers who are not just satisfied but completely loyal to ...

Does Your Customer Service Suck?

As a customer, I know what iti's like to be on the customers side of the counter. You want to turn over your hard earned money for goods or services. You are then confronted with attitude, rudeness and utter disregard for just how hard you have w...

7 Business Growth W.O.W.® Tactics for Increased Market Share

Here are Seven Business Growth W.O.W.® tactics for increased market share that you can deploy now: 1. Rule 1-12-50© - The first portion of every month (hence the number 1), consistently every month (hence the number 12), identify a po...

How About Some Customer Service. Please!!

Communication is one of the most important industries in the world. People have a need to talk, to get in touch with their friends and family, no matter where they are in the world. We started with letters sent with any individual traveling in that d...

The Pretty Woman Theory

We’ve all seen it. Julia Roberts is shopping on Rodeo Drive. She’s dressed in her “professional” gear and gets that infamous attitude from the saleswomen. And of course, we’re all cheering when she stops back by the store in her newly purchased coutu...

Customer Relationship Management For A Higher Level Of Customer S

For businesses large and small, their profitability and success depends upon customer retention, customer relationship enhancements and customer acquisition. This is often known as Customer Relationship Management or CRM. CRM is the managing of all b...

A Peek Into The World Of Hi-Tech Litigation Support

At the heart of any legal undertaking is the mass of data that legal professionals need to perform their jobs. The demanding job of acquiring and organizing the documents that comprise this data is known as litigation support. Iti's a demanding t...

CRM: Keeping Customers Loyal

Customers are now in charge. Thanks to the growth of the Web, it is easier than ever to comparison shop and switch from one business to another with the click of a mouse. However, research has found that in the online market, customers yearn for trus...